Crisis Advisory & Incident Support

Decisions, structure and coordination when something breaks.

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Whena serious incident unfolds, the first hour shapes everything that follows: whois in charge, what is known, how information moves and which decisions happenfirst.

speak with an expert

Grey Prism provides senior led crisis advisory and incident support that gives organisations and individuals a clear structure to operate in, from the first call through to after action review. In the first hour, you reach a senior adviser directly, a clear operating picture is established, the response structure is set and coordination begins.

clients

Who we work with

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Corporate security directors and CSOs

Responsible for global operations, elevated threat profiles and demonstrable duty of care across jurisdictions. Need structured governance, tested escalation paths and a senior adviser available when something breaks.

HR and people-risk leads

Accountable for staff safety, travel risk and the governance behind incident readiness. Need documented processes, auditable outputs and clarity on how communications will be handled internally and externally.

Family offices and UHNW advisers

Managing principals, families and staff across multiple environments. Require discreet, senior-led support from someone who can coordinate across security, legal and communications without creating more exposure than the situation itself.

NGOs and organisations in complex environments

Operating in politically sensitive or high-risk regions where standard corporate frameworks are not enough and the margin for error is narrow.

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What you receive

A Grey Prism crisis engagement produces named, documented outputs across readiness, live incidents and recovery.

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Incident governance framework

Defined roles, decision structure and authority lines so everyone understands who decides what, when, and with what information.

Single operating picture

A consolidated view of facts, assumptions and unknowns, maintained in real time so leaders are working from the same picture.

Coordination spine

Action tracker, decision log and information discipline for the duration of the incident. A structured way to record what was decided, why and by whom.

Specialist partner orchestration

Integration of security, legal, insurance, PR and other specialist partners under your authority so external support operates as one team.

Communications framework

Holding positions, stakeholder sequencing and information flow. Clear guidance on what to say, to whom and when, across internal and external audiences.

Family liaison structure

Structured communication with families of affected individuals where required, aligned with legal advice and organisational duty of care.

After-action reviews and updated playbooks

Written after-action reviews, updated playbooks and role cards, lessons-learned workshops and rehearsal priorities so the organisation is stronger before the next event.

How it works

How an engagement works

Grey Prism supports both ongoing crisis readiness and specific situations. Both models give direct access to the same senior team.

Retained advisory readiness programme

A governance-led arrangement covering periodic readiness assessments, scheduled exercises and on-call advisory access for emerging concerns. The result is a standing crisis advisory relationship that keeps your organisation prepared, tested and ready to respond.

Activation support

Clearly scoped advisory around a specific emerging or live situation. Gives direct access to a senior adviser and structured coordination support from the first call. Activation is fastest where a prior relationship exists; new clients are taken through a structured triage and defined scope.

Before an incident

Readiness work that establishes governance, decision paths, playbooks and rehearsal. Tabletop exercises, scenario work and training that give teams a tested structure before anything happens.

During an incident

Direct senior access in the first hour. Governance is stood up, the operating picture is built and the coordination spine is put in place. Decisions, actions and information are managed against a clear framework.

After an incident

Once a situation is contained, the most important decisions are often what follows. Structured after-action reviews examine what happened, what worked and where decisions and coordination can be tightened. Findings are turned into updated plans, revised roles and rehearsal priorities.

Both models integrate with existing teams, insurers and specialist partners. All engagements operate under confidentiality agreements and a documented information control framework.

why grey prism

Grey Prism combines strategic advisory, intelligence capability, and discreet operational support to help organisations manage risk with clarity and confidence.

Senior-led from first contact

Clients reach a senior adviser directly, not a call centre or junior rota. The same senior operators who design readiness programmes support live incidents.

Governance and documentation as standard

Every engagement runs under a clear governance model, with decision logs, action trackers and written outputs designed to stand up to board scrutiny, insurance review and legal examination.

Experience in complex environments

The team has managed incidents in hostile, politically sensitive and highly scrutinised environments where coordination between security, legal, insurers and communications must be precise.

Independent and integration-focused

Grey Prism operates as an independent firm. The role is to help internal teams and existing advisers act in a coordinated way, not to replace them or create a competing agenda.

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FAQs

Common questions

Are you an emergency response service?

Grey Prism provides crisis advisory, coordination and operational support across the full incident lifecycle. With former UK Special Forces operators and other senior specialists on the team, clients are supported by people who understand both the governance of an incident and the reality of operating through one.

Do you handle kidnap and extortion cases?

Yes. Grey Prism advises on kidnap, extortion and serious threat situations as an independent firm. Where clients hold relevant insurance, work is coordinated with insurer-appointed responders as part of a broader response.

How quickly can we reach you when something happens?

When you activate support, you reach a senior adviser directly. An initial picture is established, a response structure is agreed and a decision log and action tracker are put in place early in the engagement.

Can you work with our existing security, HR, legal and PR teams?

Yes. The role is to help teams act in a coordinated way. Work is done within existing structures, integrating with established advisers and partners.

How do you handle confidentiality?

All engagements operate under formal confidentiality agreements. Strict information control is maintained throughout, including secure communications, restricted document access and a clear protocol for what is shared, with whom and when.

Can you support incidents overseas involving UK employees or principals?

Yes. Grey Prism supports clients across international operating environments. Where incidents require in-country coordination, vetted specialist partners are engaged under Grey Prism’s governance.

How do you work with legal counsel, insurers and statutory authorities during a K&R or serious threat incident?

Grey Prism operates as an independent firm across advisory, coordination and, where required, operational deployment. Work is done alongside legal counsel, in coordination with insurer-appointed responders where relevant, and with clear information discipline throughout. Every engagement is governed by a confidentiality framework from the first call.